Main Attraction
Explain that one half of the class will be writing a letter of complaint from the customer to the hairdresser while the other half will be writing a letter of apology from the hairdresser to the customer.
Recap on the main features of a formal letter. Depending on the class's ability, you might want to provide a formal letter-writing frame.
Now, split the board into two headings, Complaint and Apology, and brainstorm the type of language one would expect to see in each letter. Students could also come up with vocabulary and phrases they would expect to find in these types of letters, building up a 'word bank' that they can refer to when writing their letters independently.
Split the class into two and give pupils an allotted to time to complete their letters.